FAQ

Questions about Glowmi

Clear answers about what Glowmi does and how AI makeup guidance works.

What is Glowmi?+

Glowmi is an iOS AI makeup assistant that makes makeup for your face. One bare-face selfie gives you your color season, the shades that suit you, and complete looks you can preview on your own face, each with a step-by-step tutorial. It also includes Makeup Try-On, Look Feedback, and a Vanity for your products and saved looks. It provides cosmetic guidance only, not medical advice.

What can Glowmi's AI do?+

Everything starts with one face scan. It builds your Beauty Profile: your colors (12-season color type, eye, lip, and cheek shades, colors to skip, and complexion guidance), your looks (4–6 complete looks with a preview on your face and a step-by-step tutorial), and your features (face, eye, brow, and lip shape with technique tips). Studio adds Makeup Try-On and Look Feedback. Results are for cosmetic and beauty purposes only.

Does Glowmi give medical advice?+

No. Glowmi is designed for cosmetic guidance only. It does not diagnose, treat, or provide medical advice about skin conditions. For health concerns, consult a qualified professional.

What is Glowmi Pro?+

Glowmi Pro is the in-app subscription that unlocks the full app after onboarding: your full Beauty Profile (all shades, every look with its preview and step-by-step), Studio (Makeup Try-On and Look Feedback), and Vanity. There is no free trial. During onboarding, new users do one face scan and see their season, a first shade, and their first look on their own face, then subscribe. Fair daily and monthly usage limits apply per AI feature. Current plans and pricing are on the App Store; billing is through Apple.

Is there a free trial?+

No. There is no free trial. During onboarding you do one face scan and see your season, a first shade, and your first look on your own face. Glowmi Pro then unlocks the full app. Current plans are listed on the App Store.

What can I try before subscribing?+

During onboarding you take one bare-face selfie. You see your color season and contrast, one of your shades, and your first recommended look generated on your own face. Your other shades, the other looks, every step-by-step tutorial, Studio, and Vanity require Glowmi Pro.

Does the Vanity require Glowmi Pro?+

Yes. After onboarding, the full app — including your Vanity of products and saved looks — requires an active Glowmi Pro subscription.

Are there usage limits on AI features?+

Yes. Fair daily and monthly usage limits apply per AI feature so the service stays reliable for everyone. Exact limits can change; the app shows when you have reached a limit.

Which devices does Glowmi support?+

Glowmi is available for iOS on the App Store. Android is not available.

How does the face scan (skin and color analysis) work?+

You take one bare-face selfie in daylight, with no makeup and no filter. Glowmi reads your skin, hair, eyes, natural lip color, and features to build your colors and your looks. Photos with makeup, filters, bad light, or no clear face are rejected with a retake tip. Results are cosmetic guidance based on what the photo shows, not a clinical assessment.

What is the difference between your looks, Makeup Try-On, and Look Feedback?+

Your looks are complete looks built from your shades and features, each with a preview on your face and a step-by-step tutorial. Makeup Try-On previews your looks or classic styles (for example Natural Day, Office Chic, or Evening Glam) on your photo. Look Feedback reviews a finished makeup photo and gives warm notes on what worked, what to tweak, and a pro tip.

Can I share my makeup looks?+

Yes. In the app you can share a look, a try-on, or your colors card to Instagram Stories or your share sheet. Shared look links on the website are private share pages. They are not meant to be indexed by search engines.

Who can see my photos and data?+

Glowmi processes photos and requests needed to run AI features. Details on what is collected, how long it is kept, and which AI providers are used (including OpenAI and Google Gemini) are in the Privacy Policy. Contact glowmiapp@gmail.com with privacy questions.

How do I contact Glowmi support?+

Email glowmiapp@gmail.com. We help with account questions, Glowmi Pro billing (via Apple), feature issues, and privacy requests.

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